Hello, Session Managers
Those lessons learned this summer will also ease the process for new session managers. (More volunteer session managers are still needed. You can contact [email protected] or [email protected] if you are interested in joining the team this fall). The Online Task Force knew from their own Zoom learning experiences that session managers and class participants would need support and help getting familiar with the online technology. As we know from our experiences in classes held in Bard classrooms, there is always plenty of opportunity for technology problems. The key to dealing with them successfully is to have trained volunteers available to solve a problem that might arise.
The Online Task Force has created many tutorial slide shows and links to help members navigate Zoom meetings. They have also created detailed guides for session managers. These may be found on our website at lli.bard.edu. Carmela Gersbeck has written an incredibly helpful guide, “Six Ways to Enhance Your Zoom Experience,” which is a comprehensive Zoom problem-solving set of illustrated step-by-step ways to solve Zoom issues that arise.
Each class in the fall will have two session managers, with every effort made to pair new and experienced people together. Working together but from different locations means that one person can manage the class while the other evaluates the quality of the audio and video, handles questions that are in the chat, or helps class participants who have technical problems.
“Every class is a little different,” Jeff Christensen noted, “but we have developed an overall approach and set of protocols that should create consistency.”
Can I Do This?
So many class managers enjoy the experience for the chance to get to know other LLI members. Acting as a session manager has some of the same opportunities, and Zoom takes attendance for you!
Maxine Kamin managed Tim Allanbrook’s class, Four Iconic Buildings. “The group were so on top of things and were helping the session managers every step of the way. Nobody should feel intimidated. They were so well organized and now I feel I have learned pretty much everything.”
Al Gersbeck felt “the Online Team did a great job in getting everyone up to speed very quickly. The training was good so by the time classes started I was totally comfortable. It wasn’t much of a strain at all.”